Customer Testimonials

Our customers talk about how DST solutions add value to their supply chain management operations:


  • “AutoZone is committed to improving the productivity of its customers through development of easy-to-use electronic ordering tools into solutions that customers use everyday to manage their business. This exciting new online ordering solution brings our extensive local and regional inventories of quality branded products directly to the customer’s desktop, which saves time by eliminating the need to use a paper catalog or pick up the phone.”

Larry Roesel, Senior Vice President, AutoZone Commercial


  • “The DST warehouse management system was initially implemented in an attempt to improve inventory accuracy. Accuracy increased significantly while the use of routed picking has allowed us to reduce staff and shorten the learning curve for new hires. Overall the system has reduced operational overhead in the warehouse by 30%. The DST replenishment module with its powerful forecasting ability has allowed us to more than double our annual inventory turns while maintaining high fill rates. There are numerous ways to segment products and to create replenishment schemes to meet that segment’s objectives while simultaneously reducing the hours required from the purchasing department.”

Bruce Sommerville, Vice President, Chief Operating Officer, Drive Train, Denver, CO


  • “We at Auto Supply Company are committed to delivering on our tagline “The Home of Great Service.” DST’s TurboParts and eCounter eCommerce solutions help us deliver to our customers a seamless, integrated eCommerce option that provides greater ordering efficiency and enhanced customer profitability.”

Charlie Key, Chief Executive Officer, Auto Supply Company Inc., Winston Salem, NC


  • “NC Auto Parts has been using TurboParts for the last 7 years. The product is simple and easy to support. Our sales have increased using TurboParts allowing our parts sales personnel more time to devote to the more difficult and odd ball parts sales!”

David Vigil, IT, Advertising & Promotions, N.C. Auto Parts LLC, Reno, NV.


  • “We have found the trainers at eCounter to be most helpful and professional. As total novices to any type of eCommerce business, we were quite apprehensive about this big transition. Cindy and Brandon did a great job calming our fears and turning us into well trained eCounter “SPECIALISTS.” The site is very user friendly and even our least technical customers find it pretty east to navigate. The info on the site is very useful to us and our customers. We highly recommend eCounter as a very useful tool.”

Dean DiSarro, President, B&L Auto Supply, Danbury, CT


  • “DST has been a great company in creating an eCommerce website for my company. We had never done a site and I’m not going to lie – there was a lot of work involved, but their team is top-notch. It came together great and they are really professional in all that they do. I highly recommend them for eCommerce.”

Liz Terry, General Manager, Parkers Auto Parts Inc. / E&E Auto Parts, Inc., Newport News, VA


  • “The best part was the ease of setup. They walked us through it, and converted most of the information from our old service, and integrated it into eCounter. Also they worked closely with our computer company to make integration smooth, even allowing customers to retain their old login info.”

Lou Iannantuano, General Manager, P&G Auto Parts, Hackensack, NJ


  • “For 10 years now, A & F Imported Parts, has had the pleasure of doing business with DST. The software has proven itself to be versatile and extremely reliable. With this program, and the platform on which it was designed we have been able to streamline our procedures and become more efficient. All users know that one of the key factors in dealing with a software provider is the support which the company provides. DST excels at this. It does not matter if we have been in a crisis mode, or simply have a question, the support staff at DST is extremely knowledgeable, professional and most importantly understanding. They have demonstrated these skills in assiting those with limited computer abilities, as well as with those who know the user end of the system quite well. We highly recommend DST for its product, the company as a whole, and in particular for the excellent staff that it has.”

Alberto Aguilar, IT Manager, A & F Imported Parts Inc., Oakland, CA


  • “We believe 100% that this (DST TurboParts) gives us an advantage over our competitors. Support has been fantastic (within 30 Minutes on any inquiry!) and we are at 95% acceptance offering to our existing customers and 100% signing up conquest customers from our competitor! Every day we are selling more parts with less effort … Imagine that —- NICE.”

Brian OShaughnessey – Parts Manager |Camp Chevrolet Cadillac | Mercedes-Benz of Spokane


  • “We recently added DST’s E-counter in addition to our DST WIP offering. Getting started was easy. DST’s team was very knowledgeable. They even assigned me my own consultant for getting my e-Commerce platforms up and running. Tim’s vast experience on the distributor side was really helpful. He came up with great marketing ideas and ways to integrate them into the DST framework that were easy and flexible. Putting together a plan to launch our internet platforms was very productive because of Tim’s understanding of where I was coming from. Having someone available who speaks your language and also knows all the technical answers is fantastic. Thanks for the great service.”

Bruce Hering, President, PAD Distributors, Rockville, MD

Media Information

Media Backgrounder

Distribution Service Technologies (DST), headquartered in Lake Forest, CA, is a privately-held developer of e-Business software solutions for companies in the automotive and heavy duty parts distribution and repair industries. The company offers clients with a wide range of technologies that drive efficiency by increasing and improving connectivity with customers and suppliers. DST has earned a reputation for developing robust solutions that easily integrate with disparate back-end systems, providing clients with the kind of flexibility they need to efficiently manage their businesses.

According to Stan Gowisnock, who joined DST in 2009 as president and chief executive officer, one of the company’s key competitive advantages is its customer-centric focus.

“When we talk with business managers about IT implementations, they invariably tell us that things took longer and cost more than they expected,” Gowisnock explains. “Add to this the ‘domino effect’ of direct costs for additional equipment that had to be purchased due to software specifications, and the indirect costs if employees push back against any process changes that the new software required, and it is easy to see why ROI and technology are so often mutually exclusive.

“DST is different,” Gowisnock continues. “Unlike competitive solutions, we are not a data provider with a vested interest in steering companies in a direction that works best for us. Instead, we work closely with our customers to customize technology solutions that meet their unique needs. DST rejects the software industry’s tendency to try and force companies to change how they do business in order to accommodate technology – and I’m pleased that the market is responding favorably to our philosophy.”

DST offers a range of eBusiness solutions that help companies manage supply chains more efficiently, reducing operating costs and improving profitability.  E-Business solutions represent approximately 54% of DST revenue, based on 2009 results.

The cornerstone of DST’s e-Business strategy is TurboParts®, the industry’s easiest-to-use e-Business tool. TurboParts provides automotive and heavy duty repair facilities with access to the maintenance data they need to service all vehicle makes and models. In addition, service writers can use TurboParts to perform stock checks and catalog look-ups, as well as seamlessly order parts from approved sources at contracted pricing.

“TurboParts is quickly becoming the industry standard,” Gowisnock says. “In fact, Ford Motor Company recently named DST as its exclusive partner to provide a private-labeled product to Ford Authorized Distributors and Quick Lane Tire and Auto Centers®. The Motorcraft-branded technology is built on the TurboParts engine, and features proprietary content and functionality. Similarly, we continue to expand our relationship with AC Delco, providing them with their own proprietary E-Commerce engine to improve efficiency and profitability within their aftermarket network.”

Recently, AutoZone, America’s leading retailer and a leading distributor of automotive replacement parts and accessories, announced a technology partnership with DST to provide AutoZone commercial customers with the best possible electronic ordering solution.  AutoZone’s custom version of TurboParts will enable nearly any connected local, regional or national repair business, fleet operation or public sector customer to significantly reduce the time required to identify, locate, order and receive repair parts from AutoZone.

DST also helps customers manage additional parts of their businesses though its TurboShop™ (enterprise shop management), TurboPrise™ (distribution management) and TurboSight™ (business intelligence) solutions.

Companies generate a mountain of data when they do business online –internal internal (purchasing, financial and warehouse management, etc.) and external (vendors, distribution channel partners and customers) – but raw data is practically useless. Companies must be able to access, analyze and use their data in order to make informed decisions. These innovative DST technologies extract, validate, report and warehouse data originating from disparate internal and external systems, increasing transparency by providing timely, actionable information and reports on trends and metrics to managers and analysts across a company’s supply chain.

“Implementing an Enterprise Resource Planning (ERP) solution is a significant initiative for any company, with substantial risks, and direct and indirect costs,” Gowisnock notes. “ERP technologies touch virtually every part of a company’s operations, and companies are justifiably hesitant to go through that process twice. Although we are not an ERP solution provider, our ability to integrate with a wide range of ERP technologies allows our customers to work with DST to get the most out of their current systems – a critical competitive advantage in our markets.”

DST created internet-based automotive and heavy duty aftermarket parts ordering, and the company continues to maintain a leadership position in all of its markets. Highlights of this heritage include:

  • 1999 – Developed aftermarket’s first internet-based parts ordering application
  • 2001 –  Named an IBM™ Advanced Business Partner
  • 2002 – Selected by Heavy Duty America (HDA) as ERP system for truck parts distributor membership
  • 2003 – Selected by the Ford Motor Company for collection and management of  sales reporting information (Data Analytics) from Ford Authorized Distributors
  • 2005 – Selected by Big O Tires as endorsed franchisee system for TurboShop® throughout their retail network
  • 2009 – Selected by Ford Motor Company as exclusive developer and supplier of e-Commerce application “eCounter” for Ford Authorized Distributors
  • 2009 – Selected by Ford Motor Company as exclusive developer and supplier of e-Commerce application “eCounter” for hundreds of Quicklane facilities
  • 2010 – Selected by ACDelco to build, maintain and distribute North American “Aftermarket OE Electronic Catalog”
  • 2010 – Selected by AutoZone as technology partner for e-Commerce solution for commercial, fleet and public sector customers

DST is committed to maintaining its customer-centric, technology-neutral approach.

“Unlike some of our competitors, DST did not start as a cataloging or data management company that now offers e-Commerce technologies, nor did we begin as a Third-Party Logistics (3PL) supplier that automated some of its processes,” Gowisnock explains. “We are a software company with a deep knowledge of both the automotive and heavy duty parts distribution industries.

“Our founders believed from the beginning that technology must support a business, not dictate to it. Customizing our advanced solutions to meet the unique needs of individual clients is in our corporate DNA, and will always be the primary focus of everyone who works for DST.”

Corporate Fact Sheet

Legal name:  Distribution Service Technologies Inc.
Year incorporated: 1987
Headquarters:  Lake Forest, California
Annual sales:  Not disclosed – Privately Held
Number of Employees: 49

Management Team:

Stan Gowisnock, President and Chief Executive Officer
Steve Ricketts, Vice President of Operations
Floyd Beadle, Vice President of e-Business Solutions
John Sidlauskas, Vice President of Sales
Kyle Johnson, Vice President of Strategic Accounts
Gary August, Vice President of Customer Service
Sandy Taylor-Davey, Director of IT & Integration
Sales Breakdown:

ERP Systems and Support:  46% of sales, based on 2009 results
E-Business:  54% of sales, based on 2009 results

Automotive parts distribution
Heavy duty parts distribution

DST Simplifies eCommerce for Parts Sellers with Enhancements to TurboParts

     DST, the US business unit of Solera Holdings Inc. and a leader in parts eCommerce ordering technology,
     today announced the release of TurboParts Select, an enhancement to its award-winning eCommerce tool
     > read more

DST Announces Acquisition by Solera Holdings


Lake Forest, CA – December 12, 2013 — DST, Inc. has confirmed that it has entered into a definitive merger agreement with Solera Holdings Inc. a global provider of software and services to the automotive and related decision support industries. DST’s technologies will strengthen Solera’s “North American Parts Platform” for automotive supply chain connectivity. The Solera companies leverage each other to develop and deliver the latest technologies, market intelligence and best practices to over 75,000 client customers in nearly 60 countries; helping those customers to resolve over 25 percent of the 100 million repair claims and $150 billion spent on repair costs around the world.

The management team along with the current DST Staffing will remain in place and DST will continue operations from their current offices in Lake Forest, California and Memphis, Tennessee. DST provides customized cloud-based solutions that connect buyers with sellers while maximizing digital assets for effective marketing. They are also a leading provider of distribution management and service management solutions that maximize productivity. The core mission of DST will remain intact but will also be enhanced by the unparalleled strength and breadth of Solera.

“This is an exciting time for DST and the customers we serve” said DST President and CEO, Stan Gowisnock.  “DST can now capitalize on Solera’s global footprint, connecting all facets of the Automotive, Heavy Duty and OE markets, providing best in class solutions for parts distribution everywhere.”

About DST:
Lake Forest, CA-headquartered DST, Inc. has been providing proven eCommerce and Supply Chain technology solutions for over 25 years.  DST’s product offerings include TurboParts, a comprehensive e-commerce suite, TurboShop shop management solutions, TurboPrise distribution management solutions and TurboSight, business analytics solutions. Through its cloud-based procurement solutions, DST connects mechanical aftermarket, heavy-duty and OEM parts suppliers with repair shops, dealerships and fleet consumers, driving revenues and lowering operating costs.
DST products are based on open technologies to allow companies to maximize their existing infrastructure while still taking advantage of the latest in eBusiness tools.  For more information, please visit .

Contact Information:
DST, Inc.: Sandy Taylor
Phone: 949-614-8873
E-mail: [email protected]

Executive Interview – Stan Gowisnock on

Today’s Executive Interview features Stan Gowisnock, president and CEO of Distribution Service Technologies (DST). In the interview, Gowisnock talks about the trends he is seeing when it comes to the role of technology and e-commerce in the automotive aftermarket today.

Pep Boys Partners With DST eCommerce on Integrated Commercial Ordering Solution

PHILADELPHIA, PA, February 8, 2012 — The Pep Boys – Manny, Moe & Jack (NYSE: PBY), the nation’s leading automotive aftermarket service and retail chain, has selected Distribution Service Technologies, Inc. (DST) as its exclusive partner to provide an on-line order placement service for its Pep Express eCommerce customers using

Pep Boys Partners With DST eCommerce on Integrated Commercial Ordering Solution.pdf

DST and IBM i help deliver cost-effective e-Commerce

For distribution companies of all sizes, a competitive edge is difficult to win and even harder to maintain. On one side, independent parts distributors need access to leading-edge technology in order to maximize customer engagement and compete with large retailers. On the other side, global organizations are always looking to improve controls for system pricing and inventory in order to stay profitable.

DST – IBM i White Paper.pdf

Progressive Automotive Systems, Inc. Expands e-Commerce Offerings By Integrating its R.O. Writer® Software with DST TurboParts™

Itasca, IL – January 10, 2012 – R.O. Writer® Shop Management Software for automotive repair, quick lube and tire shops, used by thousands of shops across the United States, is being integrated with DST TurboParts, a leading aftermarket e-Commerce engine.

Progressive Automotive Systems Expands e-Commerce By Integrating R.O. Writer Software With DST TurboParts.pdf

E-Commerce … The Model Is Changing – Is Your Business Ready?

Although it may come as a surprise to 30-something “digital architects,” e-Commerce has actually been around for more than 40 years.

What began as an electronic process to facilitate ordering and payments between large corporations has evolved into a strategic business system that allows companies of all sizes to connect with customers in ways that were unimaginable just a few years ago.  e-Commerce enables companies to create, deliver and capture value to customers, leveraging its supply chain management, marketing and sales, and IT competencies in new ways that make the company more accessible to customers.

E-Commerce is creating a networked economy, creating value largely through gathering, synthesizing and distributing information.  It allows companies to compete in real time rather than operating by batch processing, making them more competitive in a world characterized by low barriers to entry, near zero variable costs of operation and shifting competition.  It organizes resources around the demand side rather than the supply side, and allows companies to strengthen relationships with customers by using technology to increase interactions.

DST has been an e-Commerce technology leader for 25 years.  This white paper explores some of the critical success factors that companies need to take into consideration when launching or expanding their e-Commerce initiatives.

Electronic Data Exchange (EDI), the forerunner to e-Commerce, began in the 1960s when some large companies began transmitting business documents from one computer system to another.  However, implementing an EDI system was extremely expensive, which was a limiting growth factor, as was the fact that each company had its own standards for formatting documents.

Change accelerated in the 1970s.  First came Electronic Fund Transfers (EFT), which allowed payments to be processed online.  Then, in 1979, the American National Standards Institute (ANSI) developed a new universal standard for sharing business documents over electronic networks, which they called ASC X12.  The next major advance was the movement of e-Commerce from the exclusive realm of large companies doing business with each other.  This took place when CompuServe, which had been one of the first to provide home PC users with services such as email, message boards and chat rooms, opened its “Electric Mall” in the 1980. This service allowed users to purchase items online directly from 110 merchants.

Amazon was born in 1995 and quickly established an e-Commerce standard.  Much of the e-Commerce functionality that we take for granted today were Amazon innovations, including custom search options, personalized recommendations, and the “one-click” checkout system that allowed for quick and secure purchases.  When Digital Subscriber Line (DSL) service was launched in California in the late 1990s, it eliminated the need for slow and inconvenient “dial up” service.  In a sense, DSL unshackled e-Commerce as it worked its way across most of the country.

e-Commerce Changes Everything
For most established companies, particularly B2B-oriented companies, their online presence was initially limited to online brochures.  These websites were little more than online sales literature, as companies resisted e-Commerce due to the potential for channel conflict and cannibalization.

However, many of these companies now embrace e-Commerce, and some of them are actually doing it well.  They understand how to leverage their brand names to bring customers new options for interacting with them and are reaping the rewards for their investments.

The benefits of a robust e-Commerce system from a company’s perspective are myriad.  First, and most obviously, e-Commerce provides lower transaction costs by significantly lowering upfront order-taking and post-sale customer service costs.  In effect, it opens a company for business 24/7/365 without the corresponding increase in headcount and other overhead.  It also allows companies to sell from larger catalogs, which can be updated in real-time to make new inventory available for sale immediately.

From the customer’s perspective, e-Commerce allows them to shop how and when it is most convenient to them, a benefit that cannot be overstated.  In addition, e-Commerce gives businesses and consumers more shopping options by exposing them to businesses they would otherwise have never heard of.

Implemented and managed correctly, e-Commerce is a strategic business advantage, differentiating a company from its competitors.  However, there are too many turnkey products in the market that just don’t provide companies with the flexibility they need.  Sophisticated companies are looking for bolt-on solutions that can be customized to solve their specific problems and that offer an investment model that makes sense for their businesses.

An Example:  e-Commerce In The Automotive Aftermarket
The automotive aftermarket offers a good case study on how e-Commerce is expanding markets, not replacing the underlying structure.

For example, regardless of how customers place their orders, those parts will have to be warehoused, inventoried in local stores and delivered as needed.  Due to continued vehicle complexity, even the most highly-trained technicians will need professional counter people available to answer their questions – despite all of the technical information available online.

From an e-Commerce perspective, however, the aftermarket remains inefficient.  Companies must accept that because technology changes rapidly and continuously, e-Commerce cannot be a one-time initiative.  Unfortunately, instead of developing and adapting new technology, companies are still spending time and money trying to work around old technology.

Too many aftermarket companies still see e-Commerce as an electronic stock check or just another way for customers to place orders.  Even if their business is focused on B2B trade, they forget that their customers use Amazon, e-Bay and other B2C sites regularly, and expect the same kind of user experience from the companies they shop for parts.

Data has become the driving factor.  More specifically, companies need to identify the content that users value and get it on their screens.  In some instances, this will be a company’s own intellectual property; in others, it may come from a third party.  Regardless of where content originates, however, the key is to present it to users in a compelling way.  For most companies this is a completely new way of looking at their e-Commerce strategy.  Instead of concentrating on what is best for the company, they must focus on what is best for their customers.

True aftermarket e-Commerce solutions must allow companies to adapt to changing market conditions.  If a company changes its distribution management system, for example, its e-Commerce engine needs to be portable to accommodate the new platform.  Similarly, e-Commerce needs to be flexible enough to handle multiple Buying Group relationships, Internet specials, and expansion into additional market verticals.

Most organizations consist of many legacy business systems, and they are understandably hesitant to implement new technologies that would force them to change parts of their business that may be operating at acceptable levels.  DST understands this, and for more than 10 years has been delivering bolt-on e-Commerce solutions customized to meet specific customer needs faster and more efficiently than most companies thought possible.

DST TurboParts® is a bolt-on solution that can be customized to meet an organization’s unique needs. Furthermore, DST’s strategic partnership with IBM brings the power of the IBM i-Series to support e-Commerce initiatives for companies of all sizes.

TurboParts has become the preferred e-Commerce gateway for global organizations that want to provide users with the content they need to make intelligent purchasing decisions at their convenience. The TurboParts e-Commerce engine transforms order entry and fulfillment from an operational function into a strategic business advantage. It allows companies to increase sales and expand their customer base by making them “open for business” 24/7/365 – and it accomplishes this without adding to payroll or forcing customers to consider making a complete distribution management system change in order to utilize the power of a best-in-class e-Commerce engine.

With TurboParts, scalability is a standard, with custom pricing models to allow businesses to budget intelligently. Moreover, end users don’t need to install additional software to interact with TurboParts – all they need is a browser connection.

TurboParts provides “right time information” through easy-to-use, advanced sales data analytics to help customers improve inventory management. The system’s drill-down capabilities provide extraordinarily timely information that can be used to run businesses more efficiently – including lost sales data and information on customer order patterns by day of week and time of day.

Many companies are looking to maximize sales opportunities by offering Internet specials tied to real-time inventory.  This functionality is built into TurboParts, allowing companies to customize TurboParts without relying on third-parties to create these offers. Due to its open architecture, the system can accommodate content from a variety of third party solutions.

A key functionality of TurboParts is the Rear View Mirror, which allows a company to place links behind photos on TurboParts pages. Even the best sales people may only be able to talk with a limited number of customers in a day to inform them of upcoming promotions or company news – TurboParts provides users with access to external catalogs, vendor websites, .pdf documents and promotional literature at the click of a button. This allows them to get the information they want when it is most convenient for them, generating the positive online interactions that result in improved customer service levels and a stronger affinity for customer brands.

In order for customers to receive the full benefits of their DST e-Commerce solutions, they need to drive usage throughout their organization.  Unfortunately for too many companies, this is easier said than done.

DST understands that the old pricing models no longer make sense for customers, and has developed creative, flexible models that encourage full usage and allow a company to still intelligently manage their budgets.  DST believes that cost should not be a driving factor in whether a company will be able to deploy an e-Commerce solution that helps them remain competitive in all of their markets.

A number of factors drive usage, such as geography and corporate culture, which is why DST customizes every phase of implementation – from the actual technology to training and support.  The DST team utilizes best practices gleaned from years of working with companies in different markets and of varying sizes to identify programs that are most likely to generate those results.  TurboParts is designed to be user-installable, but DST recognizes that as with all technology, there are critical times when a user needs a real voice on the other end of the line.  The resultant pre- and post-implementation support programs reassure customers that DST stands behind its solutions beyond providing a series of tutorials and Help documents.

Companies considering an investment in e-Commerce need to believe that their chosen solution is truly aligned with how the company wants to go to market and encourages full deployment to all touch points.  They need scalability and custom pricing models that allow them to budget intelligently.  They want to be able to bolt on other third-party solutions that enhance their e-Commerce engine.  Some businesses work with multiple e-Commerce solutions because of different purchasing and customer relationships, and need a core platform that will make it easier for them to deploy and manage the e-Commerce part of their business.

DST is demonstrating a unique ability to solve all of these problems, which is fueling the company’s growth.  For instance, the company continues to win major enterprise deals, including retailers and manufacturers, as well as business with independent distributors and buying groups.

e-Commerce has come a long way since the days of Electronic Data Exchange.

What began as a way for large companies to share business documents has evolved into a service that customers, B2B and B2C, expect.  e-Commerce has transformed the model away from companies pushing product into the marketplace and towards customers demanding how and when they will interact with a companies.

Companies can continue to treat e-Commerce as nothing more than a way to take costs out of their operations, or they can play second fiddle to companies that embrace the new model and use e-Commerce to help strengthen customer relationships.  Forward-looking companies are implementing bolt on e-Commerce solutions that are customized to the unique needs of their businesses, and that seamlessly integrate with legacy business systems.

The e-Commerce solutions that worked even five years ago are no longer good enough.  In today’s competitive global economy, a powerful e-Commerce program can be the difference between prosperity and stagnation.  Standard solutions deliver standard results, and that’s just another way of saying inefficient and inconvenient.

Even companies that recognize the competitive advantage that can be gained from a robust, customer-centric e-Commerce program oftentimes fail to execute the initiative properly because they attempt to do this “in-house.”  Captive IT departments are responsible for a myriad of programs within a company, and juggling those responsibilities can force them to lose focus on an e-Commerce initiative, resulting in programs that take twice as long to develop and cost 2-5 times more than they anticipated.  Moreover, outside experts have a broader view of “best practices,” which make the final solution more robust than might otherwise have been the case.  Finally, because creating custom e-Commerce engines is not core to a corporate IT department, the likelihood is small that they will continue to look for ways to improve their solution once it has been implemented.  Innovative companies partner with DST, and use the time and money they save to focus instead of their business’ core competencies, letting DST manage and drive their e-Commerce initiatives.

DST understands how to fully unleash the power of e-Commerce, creating the proverbial “win-win” situation, where end-users get the convenience and functionality they need and companies get the results they need to propel themselves to the next level.