White Papers

White Papers - request downloads or follow links as indicated:

• Customer Case Study: Ford Motorcraft Sales Reporting System
  A case study of automated sales reporting from disparate systems.
• White Paper: Seven Steps to Successful Data Sharing
  DST's experience with data sharing between a supplier and distributors.
• Magazine Article: Why It's Time to Take a Risk
  Resources are cheap. The competition is paralyzed. The last thing you should do right now is play it safe. By Erick Schonfeld, Gary Hamel, April 2003 Issue, Business 2.0.
• Important Business Book
  There's a timely message in this quick read: "It's not the BIG that eat the SMALL ... it's the FAST that eat the SLOW", by Jennings and Haughton, Harper Business, 254 pages.
• Commentary from D. Bruce Merrifield, Jr.
  To compete successfully today, a company must make or offer not only perfect quality goods with a large choice of selection, but also have perfect service preferably guaranteed. Determining what constitutes perfect quality tangibles is difficult, but "perfect service" can vary with the subjective expectations of customers who often state- "I know it when I see it." And, a quality guru statement such as "conformance with standards" isn't much help either.
• White Paper: Customer Profitability Measurement and Management can help you understand individual customer profitability and take action to transform unprofitable relationships into profitable ones.
• White Paper: Leading distributors are increasing their net income in today's stagnant economy by 30 - 40% by identifying and addressing profit leaks and missed opportunities to easily capture additional profits .
• "really"_crm_white_paper
  Do you really need CRM? How to really know!