Fleets & Large Scale Service Operations

Gain Control of Your Service Operations

Designed for warehouse parts distributors, service shops, and fleets with service operations — to help control parts inventory and increase service shop efficiency

• Close more work orders
• Improve inventory/parts management
• Increase customer satisfaction
• Instant profitability analysis & reporting
• Save time scheduling
• Streamline job tasks and reduce errors
• Automate preventative maintenance
• Automate repetitive tasks and reduce paperwork
• Quicker time to invoice
• Improve your bottom line

Companies that have deployed DSTWare service solutions have realized:

• Improved worker productivity
• Increased customer satisfaction/retention
• Increased overall profitability
• Increased service revenues

Service Management Software Delivers

• Reduced Costs - Labor utilization is improved with our maintenance software through increased visibility and awareness, better accounting of parts and materials used, and more accurate tracking of costs to work performed
• Increased Service Shop Efficiency - To increase service shop efficiency and analyze profitability of each repair job, Service Management tracks repair orders, work-in-process, costs, dates, and even labor hours. In addition, attachments, such as specifications, can be added to a unit, repair order, or warranty claim. Billing criteria can be easily set up for labor pricing, shop supplies, environmental charges, warranties, and more.
• Gain Control & Add Visibility - The system frees up administrative time by saving pertinent customer, vehicle, and labor operation information, eliminating the need to re-key data over and over. Multiple shop supply accounts may be set up and automatically attached to one or all new repair order tasks. Service Management makes it easy to generate repair orders for work in the service shop, and convenient to perform all functions, from adding parts and labor hours to printing an invoice.
• Use Handheld Computers - For faster access to parts for repair orders and to reduce time spent at the counter by technicians, Service Management can also be fully deployed on wireless hand-held computers with bar code scanners, Service Management allows parts to be scanned and tied to a specific commonly used repair. Technician time can be entered or scanned in as a flat or hourly rate. With a single unique time and performance analysis, it is easy to track a technician’s time regardless of the technician’s physical location or department.
• Preventive Maintenance Scheduling - Preventive maintenance scheduling capabilities allow easy tracking of in-house units, fleets, and customer-owned vehicles based on multiple schedule types, detailing & translating hours & miles into elapsed days. It can also separately track the maintenance of major components or separate units attached to a truck or trailer, such as a refrigeration unit.